Job Details

ANNUAL MAINTENANCE CONTRACTS (AMC)

Responsibilities

Job Title: Senior Customer Support Executive (AMC) – DG Sets / Automobile Sector (Including Erection Works)

Role Overview
We are seeking an experienced, technically strong, and customer‐focused Senior Customer Support Executive to oversee Annual Maintenance Contracts (AMC) and DG set erection works for the automobile industry. The role covers everything from AMC management & customer support to arranging/preparing and supervising DG set erection, commissioning, maintenance, and service operations. The person will ensure that DG sets are installed properly, maintained reliably, and that customers receive excellent support with minimal downtime.

Key Responsibilities

1. AMC Contract Management & Renewals

  • Oversee and manage a portfolio of DG set AMC contracts for automobile clients (dealerships, workshops, manufacturing units, etc.).
     

  • Track contract lifecycle: awareness of start, expiry, renewals; follow up with customers for renewal proposals.
     

  • Define AMC scopes and SLAs specific to DG set usage (e.g. hours of run, preventive checks, response time in breakdown).
     

2. Customer Support & Issue Resolution

  • Act as primary customer contact for DG set AMC clients; handle queries, complaints, and breakdown reports.
     

  • Intake service requests, classify urgency (breakdown vs preventive vs scheduled maintenance), and ensure timely dispatch of field technicians.
     

  • Escalate critical issues and track to resolution, keeping customer informed.
     

3. DG Set Erection, Installation & Commissioning

  • Coordinate and supervise DG set erection works: civil foundation preparation, alignment, anchoring, structural fabrications (for base frames, sound enclosures, etc.).
     

  • Oversee mechanical and electrical installation: fuel systems, exhaust pipes, chimneys, ventilation, control panels, electrical connections, synchronizing (if multiple units).
     

  • Ensure all erection work complies with OEM specifications, safety norms, and regulatory / environmental requirements.
     

  • Prepare erection schedules, ensure availability of tools, equipment, site readiness, lifting & rigging facilities, and required manpower.
     

4. Preventive Maintenance & Troubleshooting

  • Plan and schedule preventive maintenance visits (e.g. oil & filter changes, cooling systems, alternator checks, load bank testing).
     

  • Diagnose and resolve recurrent failures or operational issues; ensure first‐time fix wherever possible.
     

  • Coordinate spare parts & consumables supply ahead of maintenance tasks.
     

5. Service Quality & SLA Monitoring

  • Define, monitor and report on KPIs: response time, time to repair, downtime, number of breakdowns, first‐time fix rate, customer satisfaction.
     

  • Ensure that AMC commitments (service frequency, availability of spares, uptime) are met.
     

6. Reporting & Documentation

  • Maintain detailed logs for all DG set related work: erection records, commissioning reports, service / maintenance invoices, customer communications.
     

  • Prepare periodic performance reports: AMC renewals, cost of maintenance, parts consumption, revenue, uptime statistics.
     

7. Customer Relationship & Communication

  • Keep customers informed about schedules, delays, expected downtime, and status of repairs or erection tasks.
     

  • Solicit feedback after service / erection completion; address concerns proactively to enhance satisfaction.
     

  • Advise customers on best practices for DG usage, preventive care, safety.
     

8. Team Coordination & Field Collaboration

  • Work with field engineers/technicians, erection teams, workshop staff, civil contractors, procurement / spares team.
     

  • Ensure tools, lifting equipment, safety gear, and site infrastructure are available prior to erection or maintenance jobs.
     

  • Mentor junior support staff; share knowledge of DG set systems, erection practices, and maintenance techniques.
     

Preferred Skills & Qualifications

  • Bachelor’s degree in Mechanical / Automobile / Electrical Engineering (or mechanical diploma with strong experience).
     

  • Minimum 4-6 years experience in after-sales / AMC / maintenance roles dealing with DG sets, preferably with experience in erection & commissioning.
     

  • Strong technical knowledge of DG set components: engine, alternator, fuel system, exhaust system, control panels, synchronizing, ventilation, chimney/fume exhaust.
     

  • Hands-on experience with civil foundation, alignment, anchoring, electrical connections, and commissioning of DG sets.
     

  • Excellent communication (verbal & written); able to deal with customers, contractors, and internal teams.
     

  • Good planning / project coordination skills; ability to manage multiple jobs (erection, maintenance, emergencies).
     

  • Familiarity with safety standards, electrical safety, lifting rigging, compliance & regulatory norms.
     

  • Comfortable working in field conditions; travel to customer sites, supervision of erection sites.
     

  • Proficiency with CRM / ticketing / service management software; MIS and reporting skills.

Post Overview

Job ID

JN1697744

Qualification Required

Graduation

Skills

Experience Required

2.0 - 4.0 years

Type

Full Time

Location

Hyderabad

Closing Date

31 Oct 2025

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